Manage your users securely and centrally in SAP IDM!

Are you currently using ServiceNow and want to connect the cloud solution to your SAP Identity Management system, in order to manage users centrally and securely? Xiting’s ServiceNow Connector enables the connection of ServiceNow to a running SAP Identity Management System 8.0.

Your Contact

Alessandro Banzer
SAP Identity Management
[email protected]

Your Contact

Steffen Schatto
SAP Identity Management
[email protected]

SAP Identity Management Services

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Xiting's Service Now Connector in detail

Your benefit

Developed by Xiting, the ServiceNow Connector for SAP IDM 8.0 supports the creation and modification (including locking and deletion) of users, as well as the assignment and removal of permissions in ServiceNow. It’s also easy to create, modify and delete authorizations and business roles in ServiceNow.

Like the SAP standard connectors (such as those for AS ABAP or Active Directory), the ServiceNow connector is designed as a “One Way Connector.” In accordance with SAP Best Practices, the connector is integrated in the standard SAP provisioning framework and can be extended as required!

This IDM service includes the following deliverables:

  • Connector Package (with all the technical functionalities for administration of users in ServiceNow and initial load job)
  • Support Package (with supporting jobs for provisioning and loading users to/from ServiceNow).
  • Java class for using WSDL.
  • One day of support from one of Xiting’s experienced SAP IDM consultants for the implementation of the connector.

Depending on your use case, the connector can write directly to the system tables (or user store) of ServiceNow, or fill temporary tables which are further processed by ServiceNow.


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